After lots of frustration and years of watching numerous organisations outsource the responsibility managing absence to remote service providers we decided that we could help business leaders to obatin much better results at substantially lower costs.

So we got a bit of chalk, an old blackboard, and a group of passionate folk in a room, and decided to draw the necessary steps taken to manage individual absence cases. Who takes the initial call? What actions are diarised? What subsequent decisions might be made? And, where might it all lead? 

Complicated? A little...but we have made it easy for you!

So after many pieces of chalk later, and lots of conversations with motivated organisations, we reached the decision that managing absence was just common sense - managers just lack the confidence to make a difference and often the right information and guidance to take those all important steps.